Answers to frequently asked questions can be found on the FAQ page. Do you still need help afterwards? Please feel free to contact us.
BICS helpdesk
T: +31 88 20 22 600 (opening hours: Monday to Friday 9:00 AM - 5:00 PM)
E: helpdesk@bics.nl
The BICS helpdesk provides comprehensive support for various questions related to BICS, such as software installation and any issues during its usage. If necessary, the BICS helpdesk will call you back on board, wherever you are in Europe. When contacting the helpdesk, it's important to provide your correct phone number and availability.
On-call duty
If you are electronically obligated to report and cannot do so due to an issue with BICS, you can contact our emergency service outside office hours. In that case, you can leave a voicemail, and we will call you back at a later time. The availability of the emergency service for exceptional emergencies is as follows:
Outside office hours: in the morning between 06:00 AM - 09:00 AM and in the evening between 5:00 PM - 11:00 PM. On weekends between 09:00 AM - 5:00 PM.
If your report falls outside of these times, we recommend reporting it to the relevant traffic post via VHF radio. Non-reporting vessels experiencing problems on weekends and outside office hours will only be assisted during office hours.
TeamViewer
To provide you with optimal support, the BICS helpdesk may, if necessary, use TeamViewer software. With this software, the BICS helpdesk can remotely access your PC. However, it goes without saying that you must give your permission in advance. We want to assure you that your privacy and security will be fully protected.
To resolve issues as quickly as possible, we kindly ask you to install the free TeamViewer software on your PC in advance. You can find all the information about TeamViewer here.
Rijkswaterstaat and Bureau Telematica Binnenvaart are not liable for any damage, loss, or expenses resulting from the use of TeamViewer, including but not limited to technical malfunctions, security incidents, or unauthorized access to data.